BMO Wealth Management Dispute Resolution Web Application
Client
BMO Wealth Management
Service
UX/UI
Year
2016-2019
⸺ Research
Conduct focus groups and interviews with pilot branches to figure out pain points and how to improve online dispute resolution process and user journey.
Mock-ups
Translated user insights into user flows, wireframes, and interactive prototypes.
High-Fidelity Prototypes
Create high fidelity interactive prototypes to present to stakeholders and development team.